1. Delivery Timeline & Cost
| Region | Order Processing | Transit Time | Total Estimate | Shipping Cost |
|---|---|---|---|---|
| Nairobi Metro | 1 business day | 1–2 business days | 2–3 business days | KES 1,200 |
| Mombasa, Kisumu, Nakuru, Eldoret | 1–2 business days | 2–3 business days | 3–5 business days | KES 2,500 |
| Other Urban Areas | 1–2 business days | 3–5 business days | 5–7 business days | KES 3,000 |
| Remote Locations | 2–3 business days | 5–10 business days | 7–13 business days | KES 4,000 |
Note: Orders with custom or made-to-order furniture require an additional 7–14 business days for production before delivery starts.
2. Missed Deliveries
If you're unavailable during the scheduled delivery time, our team will contact you to reschedule. Re-delivery may incur an additional fee.
3. Order Tracking
Once your order is processed, you’ll receive a confirmation via SMS/Email with tracking details or estimated delivery timeline. For updates, you can also contact our support team directly.
4. Damages or Issues
Please inspect your order upon delivery. If you notice any damage or receive the wrong item, contact us within 48 hours with photos so we can evaluate and resolve the issue promptly.
5. Contact Us
For any shipping-related inquiries, reach us at:
- Email: [email protected]
- Phone: 0713590510
- Hours: Monday – Friday, 8:30 AM – 5:30 PM